HOW TO RETURN
- If you are not please with the artwork you have 2 days from its receipt to send a message to firstname.lastname@example.org, to inform us you want to return it.
- If the artwork you have received is damaged, please notify our Customer Service team as soon as possible. You will be asked to send a photograph of the damage. Please return the damaged artwork as detailed below.
- Note: The provisions outlined herein do not limit any applicable statutory rights.
- Please, re-use the original packaging, tape the package securely, and attach:the invoice and the certification we sent by email; the completed printer return form that was included in the packing.
- Please also write or attach the artwork code and the return address on the package
- Please remember that financial responsibility for the artwork is yours until it reaches us.
- To ensure the parcel reaches us safely, we ask you to send it in the same way, by the same delivery company to guarantee a secure return.
- You can expect to receive a refund within 30 days of sending it back to us. Once we have processed the return you will receive a return confirmation by email.
- Unidentified returns may not be eligible for a refund.